juangame Terms & Conditions

To register and play at juangame, you must meet all of the following requirements:

• You must be at least 21 years of age at the time of registration.
• You must be physically located in the Philippines and not accessing the platform from a jurisdiction where online gaming is prohibited.
• You must provide accurate and complete information during registration, including your full legal name and valid government-issued ID details for identity verification (KYC).
• You must not already hold an active juangame account. Only one account per person is permitted.
• You must not be acting on behalf of another person for the purpose of placing bets or claiming promotions.

juangame reserves the right to verify your identity and age at any time. Accounts that cannot be verified may be suspended pending the submission of required documents. We may decline or reverse transactions where the account holder's identity cannot be confirmed.

Your account is personal to you. You are responsible for maintaining the confidentiality of your login credentials, including your password and any OTP codes sent to your registered mobile number or email address.

• Do not share your account details with anyone, including family members or friends.
• If you suspect unauthorized access to your account, contact juangame immediately through the contact details available on this site.
• juangame will not be liable for any losses or damages resulting from unauthorized access caused by your failure to keep your credentials secure.
• You must keep your registered email address and mobile number current. These are used for account verification, OTP authentication, and important account communications.

All activity on your juangame account is your responsibility unless you have reported a security concern and the platform has acknowledged it in writing.

All transactions on juangame are processed in Philippine Peso (₱ PHP). Accepted deposit methods include Philippine online banking, mobile banking, bank transfer, and supported local e-wallets. Credit cards and cryptocurrency are not accepted as deposit or wagering methods.

• All funds deposited into your juangame account must come from a payment account registered in your own name. Third-party deposits are not accepted.
• Minimum and maximum deposit and withdrawal limits apply and are displayed within the Deposit section of your account.
• Withdrawal requests are processed in accordance with the verification requirements applicable to your account. Completed KYC verification is required before a withdrawal can be processed.
• juangame reserves the right to request supporting documentation for any transaction that appears unusual or potentially fraudulent.
• Deposits are not refundable once used in gameplay unless otherwise required by applicable rules or an error has occurred on the platform.

All games on the juangame platform – including slots, live casino tables, sports betting markets, and eBingo rooms – operate under specific game rules that are accessible within each game interface. By participating in any game, you accept the rules applicable to that game.

• All slot outcomes are determined by a certified Random Number Generator (RNG). Results are random and independent on every spin.
• Live casino results are determined by the live dealer and the physical game equipment in use during the session.
• Sports betting outcomes are determined by the results of the relevant sporting event as recognized by juangame's data providers.
• In the event of a technical error, malfunction, or system interruption during gameplay, juangame reserves the right to void affected bets and return stakes to players' accounts.
• Any attempt to exploit software errors, use automated tools, or collude with other players will result in immediate account suspension and forfeiture of winnings.

juangame does not guarantee winnings in any game. All games involve an element of chance and no outcome is predictable or guaranteed.

juangame may offer promotions, bonuses, or special offers to registered players from time to time. All promotions are subject to their own specific terms, which will be published alongside the offer. Where no specific terms are stated, these general Terms & Conditions apply.

• Promotions are available to eligible registered players only and cannot be transferred.
• juangame reserves the right to modify, suspend, or cancel any promotion at any time, with notice provided where reasonably possible.
• Bonus funds may be subject to wagering requirements before they can be withdrawn. The specific requirements will be stated in the promotion details.
• Players found to be abusing promotions – including creating multiple accounts to claim offers – will have their bonus funds forfeited and their accounts reviewed.

The following actions are strictly prohibited on the juangame platform. Violations may result in account suspension, permanent closure, and forfeiture of funds:

• Registering more than one account on the platform.
• Providing false, misleading, or unverifiable information during registration or KYC.
• Using automated bots, scripts, or software to interact with the platform in a way not permitted for human players.
• Attempting to manipulate game outcomes, collude with other players, or exploit system vulnerabilities.
• Using the platform for any unlawful purpose, including money laundering or fraud.
• Allowing a third party to access or use your account.
• Attempting to circumvent deposit or withdrawal limits through multiple accounts or transactions.

juangame cooperates with relevant authorities in cases involving suspected fraud, money laundering, or other criminal activity. Player account data may be disclosed as required by applicable law.

juangame is committed to promoting responsible gaming. We provide tools to help players manage their gaming activity, including deposit limits, session time reminders, and self-exclusion options. These tools are available in your account settings.

• Gaming at juangame is for entertainment purposes only. It should never be used as a source of income or a way to recover financial losses.
• If you believe your gaming is becoming problematic, we encourage you to use the self-exclusion or deposit limit features immediately.
• Players who self-exclude will have access to all games and promotions restricted for the duration of their exclusion period.
• The platform is strictly for players aged 21 and above. If we discover that a player is underage, the account will be closed and any funds returned after KYC verification.

juangame makes reasonable efforts to keep the platform available and operational at all times. However, scheduled maintenance, technical upgrades, or circumstances outside our control may result in temporary interruptions.

• juangame does not guarantee uninterrupted access to the platform and is not liable for losses arising from downtime or technical issues outside our control.
• We reserve the right to modify, update, or discontinue any feature, game, or service on the platform with or without prior notice.
• These Terms and Conditions may be updated periodically. Continued use of the platform after an update constitutes acceptance of the revised terms. The date at the top of this page indicates when these terms were last revised.

To the maximum extent permitted by applicable law, juangame and its affiliates are not liable for any indirect, incidental, or consequential losses arising from your use of the platform, including but not limited to:

• Gaming losses resulting from bets placed on the platform.
• Loss of data, profits, or business opportunities arising from platform downtime or technical errors.
• Any unauthorized access to your account that results from your failure to maintain account security.
• Third-party service disruptions affecting deposits, withdrawals, or connectivity.

Nothing in these terms limits our liability for fraud, willful misconduct, or any liability that cannot be excluded under Philippine law.

These Terms and Conditions are governed by and construed in accordance with the laws of the Philippines. Any disputes arising from your use of the juangame platform that cannot be resolved informally will be referred to the competent courts or authorities in the Philippines.

If you have a complaint or dispute regarding your account or a transaction, please contact juangame support in the first instance. We aim to resolve disputes fairly and promptly. Full contact details are available on the platform.