juangame Privacy Policy

When you use juangame, we collect personal information in the following categories:

Registration and Identity Information

• Full legal name, date of birth, and gender
• Government-issued ID details submitted during KYC verification
• Email address and mobile phone number
• Username and account password (stored in encrypted form)
• Residential address in the Philippines

Financial and Transaction Information

• Deposit and withdrawal amounts and dates in Philippine Peso
• Payment method identifiers (e.g., bank account reference numbers or e-wallet account names registered in your own name)
• Transaction histories and account balance records

Platform Usage and Technical Data

• Device type, operating system, and browser information
• IP address and approximate geographic location
• Session duration, pages visited, and game activity logs
• OTP verification events and login timestamps

juangame collects your personal data only for purposes that are directly necessary to provide our services and comply with our obligations. The main purposes are:

• Account creation and management – to set up and maintain your player account, verify your identity, and communicate important account updates.
• KYC and age verification – to confirm that you are at least 21 years old and to comply with identity verification requirements applicable to online gaming platforms serving Philippine players.
• Processing deposits and withdrawals – to handle your transactions in Philippine Peso securely and accurately through local banking channels and supported e-wallets.
• Fraud prevention and security – to detect and prevent unauthorized account access, fraudulent transactions, and abuse of the platform.
• Responsible gaming – to monitor gaming patterns and support the responsible gaming tools available in your account settings, including deposit limits and self-exclusion.
• Platform improvement – aggregated, anonymized usage data helps us understand how players interact with juangame and improve the experience over time.
• Communication – to send you account notifications, security alerts, and information about promotions you have opted into.

juangame shares your data with a limited set of third parties only where necessary to operate the platform and comply with legal requirements. The table below outlines who may receive your data and why.

All third parties who handle your data are required to protect it in a manner consistent with this policy and applicable privacy standards.

juangame applies multiple layers of technical and organizational security measures to protect your personal information:

• SSL encryption – all data transmitted between your device and juangame is encrypted using industry-standard SSL/TLS protocols. This applies to login sessions, transactions, and form submissions.
• Password hashing – account passwords are never stored in plain text. They are hashed using secure cryptographic algorithms.
• OTP authentication – sensitive account actions require one-time password confirmation sent to your registered mobile number or email, adding a second layer of verification.
• Access controls – internal access to player data is restricted to authorised personnel who require it to perform their duties. Access is logged and monitored.
• Regular security reviews – juangame conducts periodic assessments of its security infrastructure to identify and address potential vulnerabilities.

While we take all reasonable steps to protect your data, no system can be guaranteed completely secure. You are responsible for keeping your account credentials private. If you suspect unauthorized access to your account, contact us immediately.

juangame retains your personal data for as long as is necessary to fulfil the purposes outlined in this policy and to comply with applicable legal, regulatory, and operational requirements.

• Account and identity data is retained for the duration of your account and for a period following account closure as required by applicable laws.
• Transaction records are retained for a minimum period to comply with financial record-keeping requirements.
• Security and fraud logs are retained for a limited period to support investigations if needed.
• If you request account closure, your data will be handled in accordance with our retention obligations – some records must be kept even after an account is closed.

When data is no longer needed, it is securely deleted or anonymized so that it can no longer be linked to you.

As a registered juangame player, you have the following rights in relation to your personal data:

juangame uses cookies and similar technologies to support platform functionality and improve the user experience. Cookies are small text files stored on your device when you visit the site.

• Essential cookies – required for the platform to function, including maintaining your logged-in session and remembering security settings.
• Analytics cookies – anonymized data about how players navigate the platform, used to identify areas for improvement. This data cannot identify you personally.
• Preference cookies – remember your platform settings and preferences to make your next visit smoother.

You can manage cookie preferences through your browser settings. Blocking essential cookies may affect your ability to use certain parts of the platform, including logging in and accessing games.

juangame may update this Privacy Policy from time to time to reflect changes in our practices, the services we offer, or applicable legal requirements. When we make material changes, we will update the "Last updated" date at the top of this page.

We encourage you to review this policy periodically. Continued use of the juangame platform after any update constitutes your acceptance of the revised policy. If you disagree with changes to this policy, you should stop using the platform and may request account closure.

If you have any questions about this Privacy Policy, want to exercise your data rights, or need to report a potential privacy concern, please reach out to the juangame support team.

Contact details are available in the site's contact section. When submitting a privacy-related request, please include your registered email address and a clear description of your request so we can handle it promptly.

juangame is committed to responding to privacy requests fairly and within a reasonable timeframe.